I am Truong Nguyen, owner and founder of The IT Sage. I have a strong passion for technology, especially Apple computers. Mac repair is my specialty. Over the past 10 years, I have worked on every model of Macintosh built since 2000. There’s a real satisfaction in keeping a Mac running in good repair.I strive to provide the best Mac repair service throughout Minneapolis and St Paul. The IT Sage is rated 5 stars with many reviews on Google My Business, Yelp, and FaceBook. When you are in need of fast, reliable and professional Mac repair in the Twin Cities metro area, contact me. Schedule a personal consultation via the contact page.
The joy of returning a working Mac to its owner is a feeling like no other. I’ve helped grandparents recover thousands of cherished photos from a crashed hard drive. I’ve repaired liquid damaged MacBook Pro laptops for college students. I’ve replaced cracked displays on MacBook Airs. I’ve performed the even more challenging work of fixing graphics card issues for photographers through a process called reflow.
My areas of service cover the 40-mile radius surrounding the Twin Cities metro. A travel fee of $80 applies for onsite work. My labor rate is $90 an hour. Drop-off work has a $85 diagnostics fee. I treat every single one of my customers equally, yet personally to cater his or her unique needs.
Why the Sage?
Local
Locally owned and operated in the Twin Cities metro area.
Punctual
Arrives on schedule. Really. Right on time.
Experienced
Ten years, countless Macs repaired. No issue phases me.
Specialized
Mac repair is all I do.
Mac Repair
Mac repair is my specialty. I have experience working on thousands of Macs from Apple’s line of desktops (Mac Pro, iMac, and Mac mini) and laptops (MacBook, MacBook Air, and the latest MacBook Pro retina). The issue you’re having with your Apple computer right now is one I’ve most likely dealt with before – and even if I haven’t, I have the knowledge, skills, and experience necessary to diagnose and fix the problem. I strive to provide the best Mac repair services in Minneapolis and St Paul. Give me a call or send an email/text so I can get your Mac back in working order quickly and affordably.
Computers and all other hardware left more than 30 days after work or diagnostics has been completed will be erased and recycled.
MacBook Pro/Air Repair
- Liquid spill damage
- Cracked display or glass
- Case dents, cracks, or other damages
- Broken connectors or ports
- Non-charging or damaged MagSafe
- Broken or non-clicking trackpad
- Swollen or dead battery
- Grey or blue screen during boot
- Non-functioning keyboard
Reliable Diagnostics
100%
iMac, Mac Pro/Mini Repair
- Hard drive clicking noises
- Frequent spinning beachball or pinwheel
- No image or dark/black screen at boot
- Random shutdowns
- Uneven backlight on iMac display
- Malware or Adware infection
- Beeping noises at boot
- Question mark folder at boot
- Corrupted boot volume
Satisfaction Guaranteed
100%
Mac Upgrade
An Apple Mac computer is an investment, known for its reliability and quality. But as newer versions of OS X take more and more system resources, older Mac computers can begin to slow down and become difficult, if not impossible, to use. A RAM (memory) upgrade and/or a solid state hard drive can breathe new life into your Mac and can save you from needing to purchase a new computer. The IT Sage offers a wide range of Apple computer upgrade services to both residential and commercial customers in Minneapolis and St Paul. Most upgrades can be performed within 2-3 days. Give me a call or send an email/text so I can help keep your Mac running faster, better, and longer.
Hardware Upgrades
- Memory/RAM upgrades
- Higher capacity hard drive
- Solid State Drive
- Second SSD in iMacs
- Second SSD in MacBooks
- Mac Pro graphics card
- New battery for MacBooks
Software Upgrades
- iCloud integration
- iCloud Drive sync
- Airport Extreme & Express
- Adobe Creative Cloud
- Clean OS X Install
- Bootcamp/Parallels Install
- RAID Storage Setup
Data Security & Recovery
Data recovery has become increasingly challenging for Apple computers. The main obstacle is that the design of most Macs doesn’t allow for easy access to the hard drive. This is further complicated by the introduction of flash media storage on the newest line of Apple iMac, MacBook, and MacBook Pro. Trusting your data recovery with a Mac expert can mean the difference between retrieving or losing your data.
Without question, your data is the most valuable asset no matter which Apple computer you use. The one trap many people fall into is relying solely on cloud storage (such as iCloud, Google Drive, Dropbox). Services like these often lead users to falsely assume their data is backed up all the time. This is not usually the case. In fact these services typically sync a particular folder or group of folders, not the entire hard drive.
The rule of thumb in data security is to always have three copies of your data. The first copy is the internal storage on your computer. The second should be a physical, on-site backup to an external drive or Time Capsule (Apple’s hybrid server/external drive). Apple Mac OS X has a built-in feature for data backup known as Time Machine. Time Machine is my recommendation for full, on-site backups of your Mac. The third copy of your data should be off-site via cloud storage, which can be accomplished through services like Backblaze or Crashplan.
Data loss can and does happen, whether the result of a liquid spill or a failing or overfilled hard drive. Should you need to recover data from your Mac or want to set up a reliable backup configuration, contact The IT Sage. The table below lists common data loss symptoms. Most data recovery and transfer services take 3-5 days. Data security consultation and backup configuration for Apple computers can be scheduled at your convenience. Give me a call or send an email/text to get started.
Corrupt, missing, or inaccessible
Common symptoms of non-physical hard drive failure on Apple computers:- No Boot to User Account
- Slow Response Time or Function
- Inaccessible folders
- Deleted or Missing Files
- Reformatted volume
- Unmountable Volume
Physical or mechanical damage
These issues would require advanced hardware-based data recovery approaches:- Flashing Folder with Question Mark
- Boot into Recovery Mode
- Smart Errors
- Unrepairable Volumes
- Moderate Bad Blocks
- Have Drive not Recognized
Apple IT Management
Sometimes all your Mac needs is a tune-up or cleaning of the physical components. Other times you may want assistance setting up your new Mac, sharing a network printer, getting your Apple wireless network in working order, or configuring your Time Capsule for proper backup. The IT Sage offers these and more Apple IT services for small businesses.
As Apple computers become more popular in the work place, so have the needs for servicing and managing work offices with all Mac computers. The IT Sage has helped managing and resolving Apple computer issues for many small businesses such as digital marketing & advertising agencies, law offices, chiropractic clinics, and more. When your business needs to maximize efficiency and minimize loss in production, contact Truong for the best business tech support when it comes to Apple computers in the Minneapolis and St Paul metro area.
Mac Tune-Up & Cleaning
- Inner component dusting
- Full exterior cleaning
- Adware and ransomware removal
- Malware checkup and protection
- Crucial Software and OS updates
- Login/Startup item clean-up
- Extension files clean-up
- SSD space optimization
- Clean Mac OS X Reinstallation
Apple Managed IT Services
- New Mac computer set-up
- VPN Remote Access set-up
- Wireless network configuration and set-up
- Wireless network Range Extension
- Shared Network Drive configuration
- Time Machine backup settings
- Time Capsule configuration
- One-on-one sessions
- External hard drive setup
Service Reviews
Apple Computer Onsite Wifi Issue Repair
had almost given up trying to fix my Apple computer. The wireless system just didn’t work, no matter what adapter I used.
Truong is the only of three computer guys that took the time to determine the original wireless adapter worked fine; it was the computer’s software that had a problem. He did a complete system restore and updated the necessary drivers, and all is well!
If you’re looking for a professional, straightforward, extremely knowledgeable computer tech, go with Truong, “The IT Sage"!
Truong is the only of three computer guys that took the time to determine the original wireless adapter worked fine; it was the computer’s software that had a problem. He did a complete system restore and updated the necessary drivers, and all is well!
If you’re looking for a professional, straightforward, extremely knowledgeable computer tech, go with Truong, “The IT Sage"!
Sue in Anoka, MN
The IT Sage - Mac Repair Services
5
2009-12-31T19:38:55-06:00
Sue in Anoka, MN
https://www.theitsage.com/testimonials/apple-onsite-wifi-issue-repair-anoka-mn/
Apple Mail Sending Issues
My mother was having issues with accessing emails on her computer. Truong came out to her house and was quickly able to fix the problem. My mom has limited knowledge about computers and Truong was very patient and took a lot of time to work with my mom and explain the problem and how to prevent it from happening in the future.
Also, my mom has severe arthritis in her hands and has difficulty controlling the mouse. Truong recommended a different kind of mouse that he thought may be easier for my mom to control and cause less hand pain. He went above and beyond the call of duty offering to pick one up and delivering it to her house for her to try out for a week. We couldn't be more pleased with the work he did and will be recommending him to family and friends. Truong is also a pleasure to work with--very polite and professional.
Also, my mom has severe arthritis in her hands and has difficulty controlling the mouse. Truong recommended a different kind of mouse that he thought may be easier for my mom to control and cause less hand pain. He went above and beyond the call of duty offering to pick one up and delivering it to her house for her to try out for a week. We couldn't be more pleased with the work he did and will be recommending him to family and friends. Truong is also a pleasure to work with--very polite and professional.
Linda in Inver Grove Heights, MN
The IT Sage - Mac Repair Services
5
2014-01-23T22:10:23-06:00
Linda in Inver Grove Heights, MN
https://www.theitsage.com/testimonials/apple-mail-sending-issues-inver-grove-heights-mn/
MacBook Pro Solid State Drive Upgrade
Best service, super knowledgeable, EXTREMELY fast, and VERY reasonable prices!
Brought my Macbook pro in for a new battery, track pad, and to have him place in a SSD and some new memory. Told me it would be a day, maybe 2 at most, depending on the condition of my laptop when he opened it up (it had some liquid damage).
He got everything cleaned up, repaired, and installed, even fixed a few other things free of charge. Messaged me 5 hours after I dropped it off, to tell me it was all done and ready to be picked anytime the next day.
Brought my Macbook pro in for a new battery, track pad, and to have him place in a SSD and some new memory. Told me it would be a day, maybe 2 at most, depending on the condition of my laptop when he opened it up (it had some liquid damage).
He got everything cleaned up, repaired, and installed, even fixed a few other things free of charge. Messaged me 5 hours after I dropped it off, to tell me it was all done and ready to be picked anytime the next day.
Gillian in Excelsior, MN
The IT Sage - Mac Repair Services
5
2015-01-19T22:43:44-06:00
Gillian in Excelsior, MN
https://www.theitsage.com/testimonials/macbook-pro-solid-state-drive-upgrade-excelsior-mn/
Macbook Pro Broken Trackpad and Swollen Battery Replacement
I found Truong doing a little research on Google and after seeing all of his reviews online, I knew I had to look no further and contacted him. Also, he does not charge you for giving you a diagnosis and estimate!!! My 13 inch MacBook Pro was damaged after I left it inside my car overnight on a winter night. I took it to Truong on Wednesday, and he told me that he would tell me what was wrong with it by Saturday but he actually emailed me back on Friday and asked me if I wanted to go through with the repair. He said he could have it fixed by Sunday but he actually messaged me right the next day to say it was ready for me to pick up.
He fixed a shattered trackpad due to a swollen battery that was replaced as well, of course and replaced the hard drive. I am very pleased with the service, my computer is running as good as new and looking as good as new! He took the time to clean it and put in another couple of rubber feet on it that had fallen off! I HIGHLY RECOMMEND contacting the IT Sage for any of your Mac repairs.
He fixed a shattered trackpad due to a swollen battery that was replaced as well, of course and replaced the hard drive. I am very pleased with the service, my computer is running as good as new and looking as good as new! He took the time to clean it and put in another couple of rubber feet on it that had fallen off! I HIGHLY RECOMMEND contacting the IT Sage for any of your Mac repairs.
Kiara P. in Falcon Heights, MN
The IT Sage - Mac Repair Services
5
2016-05-15T07:53:52-05:00
Kiara P. in Falcon Heights, MN
https://www.theitsage.com/testimonials/macbook-pro-broken-trackpad-swollen-battery-replacement-falcon-heights-mn/
iMac Hard Drive Replacement
I was feeling really frustrated because my Apple iMac crashed and it’s not even 3 years old. The Apple dealer told me it would be $200 + $85 labor to install a new hard drive and, if I was interested in trying to recover the data, I’d have to take the computer to Eden Prairie (data recovery company) first before they’d be able to swap out the hard drive.
I found Truong using Google and he was AMAZING! He’s so nice & polite and really explains things well. He was able to install a new hard drive, an external hard drive (both with twice the memory of the old one), the newest operating system software and some necessary programs—for about the same price as what Apple would charge for the hard drive ALONE. His price also included his labor and travel fees. I would recommend Truong to anyone who needs help with their computer……he was really great to work with and got me ‘up and running’ in less than 24 hours after my initial call to him. Thanks so much, Truong!
I found Truong using Google and he was AMAZING! He’s so nice & polite and really explains things well. He was able to install a new hard drive, an external hard drive (both with twice the memory of the old one), the newest operating system software and some necessary programs—for about the same price as what Apple would charge for the hard drive ALONE. His price also included his labor and travel fees. I would recommend Truong to anyone who needs help with their computer……he was really great to work with and got me ‘up and running’ in less than 24 hours after my initial call to him. Thanks so much, Truong!
Janet in Minneapolis, MN
The IT Sage - Mac Repair Services
5
2009-12-29T19:37:59-06:00
Janet in Minneapolis, MN
https://www.theitsage.com/testimonials/imac-hard-drive-replacement-minneapolis-mn/
MacBook Pro Coffee Spill Repair
Couple of months ago my MacBook Pro keyboard got damaged from a coffee spill and the power button was not working. After consulting with the apple people, I was told to pay $750 ++ to fix my keyboard and was not ready to shell out that kind of money when my current Mac was still functioning.
Hence, I started looking for a second opinion and found Troung (IT Sage) on the web. It was one of the best things that could happen to my Mac. He was able to give me a very through evaluation of my Mac before he set the price to fix it... He revived it, got a new keyboard and updated my OS as well. Troung was able to fix it not even with a fraction of that apple price. He has excellent personality, communication skills, reliable and trustworthy. I will recommend him without a doubt to anyone who is having computer issues.
Hence, I started looking for a second opinion and found Troung (IT Sage) on the web. It was one of the best things that could happen to my Mac. He was able to give me a very through evaluation of my Mac before he set the price to fix it... He revived it, got a new keyboard and updated my OS as well. Troung was able to fix it not even with a fraction of that apple price. He has excellent personality, communication skills, reliable and trustworthy. I will recommend him without a doubt to anyone who is having computer issues.
Roman in Hopkins, MN
The IT Sage - Mac Repair Services
5
2014-01-31T22:14:07-06:00
Roman in Hopkins, MN
https://www.theitsage.com/testimonials/macbook-pro-coffee-spil-repair-hopkins-mn/
MacBook Pro retina Liquid Spill Repair
My salad exploded in my bag and the dressing leaked into the corners of my macbook (the side where the logic board is). It worked fine after I cleaned it up but then I proceeded to plug in the charger for the night and the next morning it stopped working. I took it to the Apple services (genius bar) and they told me that there was no evidence of spillage but that I can only get it fixed if I send it to the apple repair center to replace everything inside my macbook + the bottom case for $750. I have only had my computer for 6 months and I was not ready to put down big bucks just like that without any knowledge of what was ACTUALLY damaged.
Then I came across Truong through Yelp, contacted him straight away, had him pick up my computer the following morning. Within 2 days, he had this computer fixed and now it's working in great condition. The keyboard backlight was apparently damaged (probably from plugging in my charger, which is my fault) but the logic board is fixed which is what I really need and all that matters!! He saved me FORTUNES and I would highly recommend him and I would definitely go back to him when there's a problem!
Then I came across Truong through Yelp, contacted him straight away, had him pick up my computer the following morning. Within 2 days, he had this computer fixed and now it's working in great condition. The keyboard backlight was apparently damaged (probably from plugging in my charger, which is my fault) but the logic board is fixed which is what I really need and all that matters!! He saved me FORTUNES and I would highly recommend him and I would definitely go back to him when there's a problem!
Soobin in Chanhassen, MN
The IT Sage - Mac Repair Services
5
2015-02-18T22:45:48-06:00
Soobin in Chanhassen, MN
https://www.theitsage.com/testimonials/macbook-pro-retina-liquid-spill-repair-chanhassen-mn/
Tea Spill Repair on MacBook Pro
Truong is fantastic! After spilling tea on my 3 year old mac book pro my computer stopped charging and a key was not working. I went to Apple and they said it would cost $1,300!!!!
I found Truong on-line and in less than a week, he had my computer working better than ever for one quarter of the cost that Apple had quoted me.
I can't stress enough how trustworthy he is. Great service, fast and reliable. I will turn to him first next time I have any problems with my computer!
I found Truong on-line and in less than a week, he had my computer working better than ever for one quarter of the cost that Apple had quoted me.
I can't stress enough how trustworthy he is. Great service, fast and reliable. I will turn to him first next time I have any problems with my computer!
Rachel B. in Minneapolis, MN
The IT Sage - Mac Repair Services
5
2016-04-26T07:56:11-05:00
Rachel B. in Minneapolis, MN
https://www.theitsage.com/testimonials/tea-spill-repair-macbook-pro-minneapolis-mn/
MacBook Pro retina SSD Data Recovery
I took our macbook pro and had it looked at by Truong. He was quick to respond to all of our questions and was very professional every step of the way. I took a chance with IT Sage based on the yelp reviews and I'm really glad I did. Highly recommended!
Lauren K. in Minneapolis, MN
The IT Sage - Mac Repair Services
5
2015-07-02T14:18:06-05:00
Lauren K. in Minneapolis, MN
https://www.theitsage.com/testimonials/macbook-pro-retina-ssd-data-recovery-minneapolis-mn/
MacBook Pro SSD and RAM Upgrade
I highly recommend Troung's service, The IT Sage. Aside from being a Mac expert, he is also thoughtful and patient. He worked on my Mac Book Pro and added a solid-state hard drive and extra ram. It has sped up the processes and runs much more stable.
He also worked on my Wife's Mac Book Pro. He set up her software files in a different order that makes her work much more efficient. He knows so many shortcuts and can show you how to get the most out of your Mac product.
Troung is a good person and has a solid, no-nonsense work ethic. You won't experience any phony sales tricks or gimmicks. A rare gem, I feel fortunate to have found him and I trust his service without hesitation.
He also worked on my Wife's Mac Book Pro. He set up her software files in a different order that makes her work much more efficient. He knows so many shortcuts and can show you how to get the most out of your Mac product.
Troung is a good person and has a solid, no-nonsense work ethic. You won't experience any phony sales tricks or gimmicks. A rare gem, I feel fortunate to have found him and I trust his service without hesitation.
Jon in Maplewood, MN
The IT Sage - Mac Repair Services
5
2014-02-11T22:15:37-06:00
Jon in Maplewood, MN
https://www.theitsage.com/testimonials/macbook-pro-ssd-ram-upgrade-maplewood-mn/
MacBook OS X Adware Removal
Being new to the area I wasn't sure where to look for computer support. My refurbished MacBook had been acting up on me so after a Google search and reading a few Yelp reviews I knew Truong was the way to go!
He was very prompt and courteous in his emails and was very easy to work with when establishing pick up and drop off times. Truong fixed my issue and went above and beyond - cleaning my keyboard and monitor for me! He maintained email communication throughout the process.
I would definitely recommend Truong to anyone looking for great affordable service.
He was very prompt and courteous in his emails and was very easy to work with when establishing pick up and drop off times. Truong fixed my issue and went above and beyond - cleaning my keyboard and monitor for me! He maintained email communication throughout the process.
I would definitely recommend Truong to anyone looking for great affordable service.
Michaela in Eagan, MN
The IT Sage - Mac Repair Services
5
2015-02-24T22:47:28-06:00
Michaela in Eagan, MN
https://www.theitsage.com/testimonials/macbook-os-x-adware-removal-eagan-mn/
Water Spill MacBook Pro Repair
After spilling water on my macbook pro I brought it to Truong. He took care of the water that got behind my screen and cleaned out any residue inside and checked for further damage. Truong got back to me same day with the amazing news that my macbook was gooding to be ok and I could pick it up the next day.
Fast turn around and the price was very fair. When I picked up my macbook my screen looked perfect and it was sparkling clean top to bottom. I will defiantly be returning to Truong for any future computer needs.
Fast turn around and the price was very fair. When I picked up my macbook my screen looked perfect and it was sparkling clean top to bottom. I will defiantly be returning to Truong for any future computer needs.
Ashley B. in Farmington, MN
The IT Sage - Mac Repair Services
5
2016-03-08T09:21:57-06:00
Ashley B. in Farmington, MN
https://www.theitsage.com/testimonials/water-spill-macbook-pro-repair-farmington-mn/
MacBook Pro DVD Drive Replacement
I had trouble with my computer this winter, in that my CD drive stopped working when I fell off my bicycle last summer and landed on my laptop (!) Truong Nguyen, aka The IT Sage, helped me out in a wonderfully personal way. He actually drove through the cold, snowy weather and came to my home and to replace my CD drive, all for a fraction of the Mac store in Roseville quoted. Truong was very professional, knowledgeable, friendly, and incredibly easy to work with.
There are only a few things in life that work really well (e.g. Macs, Tivo, Snap-On Tools), and now I can add the IT Sage to the list! Truong works out of his home in St Paul, and is even willing to come to your site, if you wish. Like he did with me, he's also willing to let you buy the part, which means that the parts cost is a fraction of what it would be if you went to the manufacturer. I recommend the IT Sage's computer repair services 100%!
There are only a few things in life that work really well (e.g. Macs, Tivo, Snap-On Tools), and now I can add the IT Sage to the list! Truong works out of his home in St Paul, and is even willing to come to your site, if you wish. Like he did with me, he's also willing to let you buy the part, which means that the parts cost is a fraction of what it would be if you went to the manufacturer. I recommend the IT Sage's computer repair services 100%!
Tomkin in St Paul, MN
The IT Sage - Mac Repair Services
5
2010-01-01T20:25:58-06:00
Tomkin in St Paul, MN
https://www.theitsage.com/testimonials/macbook-pro-dvd-drive-replacement-st-paul-mn/
MacBook Pro Liquid Damage Repair
I spilled some liquid on my 13 inch Macbook Pro and my beloved computer transformed from my prized possession to a $1200 paper weight in seconds. I went to the Apple Store and they gave me a repair quote of almost $800. I was shocked and quickly started exploring the internet for alternatives. Other places promised a repair for around $400, and I thought that was the best deal that would be available. However I was wary of shipping my computer across the US.
That is when I found Truong and his website, The IT Sage. He was extremely helpful in explaining the cause of my computer's problems and carefully went over what he would do to repair whatever damage may have occurred. Best of all, his price was extremely reasonable and he promised no charge if he could not repair it. Truong fixed my computer in 3 days for a fraction of the price anyone else demanded around the web. His service was local and I did not need to ship it across the country, but simply picked and dropped it from his home. I would strongly recommend him to anyone.
That is when I found Truong and his website, The IT Sage. He was extremely helpful in explaining the cause of my computer's problems and carefully went over what he would do to repair whatever damage may have occurred. Best of all, his price was extremely reasonable and he promised no charge if he could not repair it. Truong fixed my computer in 3 days for a fraction of the price anyone else demanded around the web. His service was local and I did not need to ship it across the country, but simply picked and dropped it from his home. I would strongly recommend him to anyone.
Aun in Lakeville, MN
The IT Sage - Mac Repair Services
5
2014-03-11T22:19:46-05:00
Aun in Lakeville, MN
https://www.theitsage.com/testimonials/macbook-pro-liquid-damage-repair-lakeville-mn/
MacBook Pro Battery Power Issue
I have brought my MacBook Pro to Truong twice. The first time was for a thorough clean. I dropped it off and he was done with it quick and the price was reasonable. My computer came back super clean and happy.
The second time, I had left it overnight in very cold weather and my battery died. After nearly five years, it was to be expected. Truong changed the battery and also did some data recovery (now I realise the data was lost due to my dying battery). I was able to have my computer back in time to do my work and the price was very reasonable.
Fast and efficient service and he is simply NICE. I would recommend him to anyone!
The second time, I had left it overnight in very cold weather and my battery died. After nearly five years, it was to be expected. Truong changed the battery and also did some data recovery (now I realise the data was lost due to my dying battery). I was able to have my computer back in time to do my work and the price was very reasonable.
Fast and efficient service and he is simply NICE. I would recommend him to anyone!
Jessica in Richfield, MN
The IT Sage - Mac Repair Services
5
2015-03-18T22:52:22-05:00
Jessica in Richfield, MN
https://www.theitsage.com/testimonials/macbook-pro-battery-power-issue-richfield-mn/
OS X Update on MacBook Pro
I didn't meet Truong himself but his service was excellent. He was quick to reply via email and set up a time to look at my Macbook with 24 hours. The price and time for the repairs was completely reasonable and totally different and far less what the Apple Store told me.
He even cleaned my Mac and fixed the rubber feet for free! If you have a problem with an Apple computer that the Genius Bar wants to charge you to fix it, I seriously recommend coming to The IT Sage and getting a second opinion.
He even cleaned my Mac and fixed the rubber feet for free! If you have a problem with an Apple computer that the Genius Bar wants to charge you to fix it, I seriously recommend coming to The IT Sage and getting a second opinion.
Bridget B. in Bloomington, MN
The IT Sage - Mac Repair Services
5
2016-01-23T09:24:16-06:00
Bridget B. in Bloomington, MN
https://www.theitsage.com/testimonials/os-x-update-macbook-pro-bloomington-mn/
Affordable Mac Laptop Repair
5 STARS! Truong deserves serious consideration for any work needed on computers that still have a 'life.' After being told I should junk our family ibook by another computer guy, I persevered in searching for reasonable repair/replacement of the hard drive.
The Sage was IT! I write this recommendation on our i-book as it sits on my lap and am grateful for the honest and professional service Truong provided. He saved us $ and allowed the 3R's--this computer won't be placed in a landfill for years to come! Go IT Sage! 🙂
The Sage was IT! I write this recommendation on our i-book as it sits on my lap and am grateful for the honest and professional service Truong provided. He saved us $ and allowed the 3R's--this computer won't be placed in a landfill for years to come! Go IT Sage! 🙂
Abby in Stillwater, MN
The IT Sage - Mac Repair Services
5
2010-01-07T20:27:31-06:00
Abby in Stillwater, MN
https://www.theitsage.com/testimonials/affordable-mac-laptop-repair-stillwater-mn/
iMac OS X Software Issues
Truong came to my home to fix a long list of glitches, email failures, calendar problems, plug-in problems, and network problems. I've tried to fix these myself with online help, but never made progress.
I'm really glad someone could come out to see exactly what my setup was so a problem could be identified and fixed. He worked fast but took time to explain what he was doing and to answer all my questions in clear, understandable language. Now my home computer syncs with my laptop and my cell phone so I can confidently schedule business meetings, check email on the go and know that everything is backing up properly.
We have 2 hardware upgrades to make. We will certainly have him back to make those repairs. I have never been so happy with IT services and the cost was very reasonable. I hope to be a client for life.
I'm really glad someone could come out to see exactly what my setup was so a problem could be identified and fixed. He worked fast but took time to explain what he was doing and to answer all my questions in clear, understandable language. Now my home computer syncs with my laptop and my cell phone so I can confidently schedule business meetings, check email on the go and know that everything is backing up properly.
We have 2 hardware upgrades to make. We will certainly have him back to make those repairs. I have never been so happy with IT services and the cost was very reasonable. I hope to be a client for life.
Leslie in Minneapolis, MN
The IT Sage - Mac Repair Services
5
2014-03-24T22:21:08-05:00
Leslie in Minneapolis, MN
https://www.theitsage.com/testimonials/imac-os-x-software-issues-minneapolis-mn/
Mac Mini Booting Issue Free Diagnostics
My Mac Mini went belly up last week and I was desperate to find a small independent IT shop to fix my problem in short order. I found IT Sage on Yelp. After reading several positive reviews I sent a message to Truong. He responded within a few hours after providing him a detailed description of my problem. His plan of action sounded conservative and appropriate so I decide to drop it off in the morning.
It was unfortunate that he was not able to "mount" my hard drive, and recover the data. He recommended that I seek a professional data recovery company. I was able to pick up the drive that same day at no charge for the assessment.
Truong has a sincere and professional demeanor. IT Sage is on my redial the next time I have an IT problem. Thanks Truong!!
It was unfortunate that he was not able to "mount" my hard drive, and recover the data. He recommended that I seek a professional data recovery company. I was able to pick up the drive that same day at no charge for the assessment.
Truong has a sincere and professional demeanor. IT Sage is on my redial the next time I have an IT problem. Thanks Truong!!
Eduardo in Bloomington, MN
The IT Sage - Mac Repair Services
5
2015-03-20T22:54:18-05:00
Eduardo in Bloomington, MN
https://www.theitsage.com/testimonials/mac-mini-booting-issue-free-diagnostics-bloomington-mn/
Apple Mac Laptop Boot Issue Repair
I have a Apple Mac laptop less than 2 years old that wouldn't boot up. I brought it to Truong and he had the hard drive backed up and my computer running again in a little less than two hours at a cost well below what it would have cost for the Geek Squad.
I'm very happy with the service provided. Truong is very knowledgeable and explained thoroughly what he fixed.
If you want quality affordable Mac repair, The IT Sage is it. I've been recommending him to everyone.
I'm very happy with the service provided. Truong is very knowledgeable and explained thoroughly what he fixed.
If you want quality affordable Mac repair, The IT Sage is it. I've been recommending him to everyone.
Ellis in Woodbury, MN
The IT Sage - Mac Repair Services
5
2010-01-24T20:29:37-06:00
Ellis in Woodbury, MN
https://www.theitsage.com/testimonials/apple-mac-laptop-boot-issue-repair-woodbury-mn/
MacBook Water Spill Repair
Truong was absolutely amazing at helping me even though my computer ended up being unfixable. I spilled water on it and then turned it on too soon, so it was fried. But he looked at it and gave me options and advice on what to do (aka not pay for the Apple store to refurbish it for more than the cost of another used computer.) He even transferred my hard drive for no cost and cleaned my new/used laptop inside and out and bought my broken laptop off of me for the good parts.
Seriously the greatest experience possible from a bad situation. I'm already recommending him to everyone I know with computer problems. He was quick, professional and incredibly helpful!
Seriously the greatest experience possible from a bad situation. I'm already recommending him to everyone I know with computer problems. He was quick, professional and incredibly helpful!
Brita in Plymouth, MN
The IT Sage - Mac Repair Services
5
2014-04-05T22:22:36-05:00
Brita in Plymouth, MN
https://www.theitsage.com/testimonials/macbook-water-spill-repair-plymouth-mn/
MacBook Pro Wifi and Bluetooth Card Replacement
I had been having some issues with WiFi and Blutooth connectivity on my 13-inch Macbook Pro (2011) for about a month. I took it to Geek Squad, and they said they couldn't fix it. I took it to the Apple Store, and their wait time was over 2 hours just to look at the computer (not to mention their price quote was nearly $300 to fix the issue).
So instead, I looked up "mac and computer repair online." I saw Truong's success rate and decided to call him up. Truong was able to meet with me the next day. He replaced my WiFi/Blutooth card without any hassle - within 15 minutes - and at a much lower cost than the Apple Store quoted.
I highly recommend the IT Sage and his expertise!
So instead, I looked up "mac and computer repair online." I saw Truong's success rate and decided to call him up. Truong was able to meet with me the next day. He replaced my WiFi/Blutooth card without any hassle - within 15 minutes - and at a much lower cost than the Apple Store quoted.
I highly recommend the IT Sage and his expertise!
Kathleen in Shoreview, MN
The IT Sage - Mac Repair Services
5
2015-03-26T22:56:07-05:00
Kathleen in Shoreview, MN
https://www.theitsage.com/testimonials/macbook-pro-wifi-bluetooth-card-replacement-shoreview-mn/
MacBook Pro Malware and Safari Hijack Removal
If you are in need of a terrific computer repair guy you have found him!
My computer was completely disabled by a malware and web browser hijack/redirect when I found The IT Sage on the internet. I decided to call Truong and he calmly explained that he was sure he could fix my problem and backup all my files. A day after giving my computer to Truong, I got back a faster computer with all my files backed up, viruses eliminated and a brand new CD ROM all for a fraction of what I was quoted at other local computer repair outfits.
Thanks again Troung.
My computer was completely disabled by a malware and web browser hijack/redirect when I found The IT Sage on the internet. I decided to call Truong and he calmly explained that he was sure he could fix my problem and backup all my files. A day after giving my computer to Truong, I got back a faster computer with all my files backed up, viruses eliminated and a brand new CD ROM all for a fraction of what I was quoted at other local computer repair outfits.
Thanks again Troung.
Aaron in Little Canada, MN
The IT Sage - Mac Repair Services
5
2010-05-02T20:43:00-05:00
Aaron in Little Canada, MN
https://www.theitsage.com/testimonials/macbook-pro-malware-safari-hijack-removal-little-canada-mn/
MacBook LCD Screen Replacement
Truong went above and beyond to make sure my old MacBook was fixed properly!
After a coworker recommended him to me I asked if he could fix my very broken screen. He was able to travel to me to pick up the laptop and made sure my screen looked as good as new! I was amazed that he could fix such an old (but beloved) laptop and make it look brand new for way less money or hassle than going to the apple store.
He is so friendly and professional--I've been raving about him to everyone I know!!
After a coworker recommended him to me I asked if he could fix my very broken screen. He was able to travel to me to pick up the laptop and made sure my screen looked as good as new! I was amazed that he could fix such an old (but beloved) laptop and make it look brand new for way less money or hassle than going to the apple store.
He is so friendly and professional--I've been raving about him to everyone I know!!
Claire in Uptown Minneapolis, MN
The IT Sage - Mac Repair Services
5
2014-04-28T22:26:15-05:00
Claire in Uptown Minneapolis, MN
https://www.theitsage.com/testimonials/macbook-lcd-screen-replacement-minneapolis-mn/
Macbook Pro Graphic Card Booting Issue
My experience with IT Sage was excellent. I had two older model macbook pros with similar issues and Truong took a look at them with no charge for the diagnostic.
After determining the issue was fairly expensive to fix and knowing that it wouldn't likely last long, he soundly advised me to not do the repair and proceeded to copy everything from my computer to an external hard drive to give me access to the files I lost when the machines unexpectedly broke down on me.
Very personable and friendly, willing to offer truly sage advice with cost in mind.
After determining the issue was fairly expensive to fix and knowing that it wouldn't likely last long, he soundly advised me to not do the repair and proceeded to copy everything from my computer to an external hard drive to give me access to the files I lost when the machines unexpectedly broke down on me.
Very personable and friendly, willing to offer truly sage advice with cost in mind.
Kevin in Wayzata, MN
The IT Sage - Mac Repair Services
5
2015-01-15T22:59:22-06:00
Kevin in Wayzata, MN
https://www.theitsage.com/testimonials/macbook-pro-graphic-card-booting-issue-wayzata-mn/
Dropped Apple Laptop Repair
Truong is the best! I have a Apple laptop that got dropped and wouldn't work properly. I took it to Truong who took the time to sit down with me and do a thorough diagnosis and lay out my options. I needed a new hard drive which Truong picked up and installed and transferred all my old files into in less than 24 hours!!! Truong is super knowledgeable and friendly. He was able to explain all the technical info to me in language I could understand.
I'm thoroughly convinced that Truong can fix anything. I could go on and on but the bottom line is that I would recommend Truong to anyone at anytime for any problem they may have.
My computer runs better now than it ever has. Truong definitely exponentially lengthened the life of my computer and I have no doubt that he can do the same for you. Truong will put all your computer worries at ease!
I'm thoroughly convinced that Truong can fix anything. I could go on and on but the bottom line is that I would recommend Truong to anyone at anytime for any problem they may have.
My computer runs better now than it ever has. Truong definitely exponentially lengthened the life of my computer and I have no doubt that he can do the same for you. Truong will put all your computer worries at ease!
Shawn in Vadnais Heights, MN
The IT Sage - Mac Repair Services
5
2010-05-19T20:48:03-05:00
Shawn in Vadnais Heights, MN
https://www.theitsage.com/testimonials/dropped-apple-laptop-repair-vadnais-heights-mn/
Apple iMac 27″ Data Recovery
My system suffered an external hard drive "incident" but not a crash. I did an online search for computer repair businesses in my area and discovered ITSage. Reviews were wonderful so I asked a question of Truong on-line and had an immediate response.
Within four hours he had diagnosed the problem and began a recovery scan. When he determined his software was not capable of performing the "deep scan" necessary to recover valuable data, he referred me to a national company to begin the recovery-all within 48 hours. Truon is professional, prompt, and thorough. He communicates while teaching the customer about the problem. His fees are very reasonable and I highly recommend his work. My operating system is OS X but he obviously works on many platforms.
Within four hours he had diagnosed the problem and began a recovery scan. When he determined his software was not capable of performing the "deep scan" necessary to recover valuable data, he referred me to a national company to begin the recovery-all within 48 hours. Truon is professional, prompt, and thorough. He communicates while teaching the customer about the problem. His fees are very reasonable and I highly recommend his work. My operating system is OS X but he obviously works on many platforms.
Ed in Macalester Groveland, MN
The IT Sage - Mac Repair Services
5
2014-07-01T22:27:40-05:00
Ed in Macalester Groveland, MN
https://www.theitsage.com/testimonials/apple-imac-27-inch-data-recovery-macalester-groveland-mn/
iMac RAM Upgrade and Mac OS X Update
I arranged an appointment with The IT Sage. No hassle to get to location and no problem parking. I had an old IMac that needed a compete over haul. Not only was the IT Sage thorough in their work and quote, they kept me informed about my computer, the update, and my options. It was done in just a couple of days and was so very reasonably priced. Did I say reasonable, I mean VERY reasonable. I now have a virtually new apple computer and I am so pleased.
Thanks so much. I will be bringing my Mac Probook over sometime in the future and when my son finishes college, I now know a place I can take his if he needs work done. The IT Sage did not talk tech mumbo jumbo to me, and was not tech condescending nor did he try and sell me something I didn't need. He was very helpful in explaining in lay terms options for me and what was going on with my iMac. I couldn't have asked for much more. (The dog Max, is a real charmer too!!!) Thanks Truong!
Thanks so much. I will be bringing my Mac Probook over sometime in the future and when my son finishes college, I now know a place I can take his if he needs work done. The IT Sage did not talk tech mumbo jumbo to me, and was not tech condescending nor did he try and sell me something I didn't need. He was very helpful in explaining in lay terms options for me and what was going on with my iMac. I couldn't have asked for much more. (The dog Max, is a real charmer too!!!) Thanks Truong!
Sarah in Cambridge, MN
The IT Sage - Mac Repair Services
5
2015-05-23T22:26:54-05:00
Sarah in Cambridge, MN
https://www.theitsage.com/testimonials/imac-ram-upgrade-mac-os-x-update-cambridge-mn/
MacBook Pro Hard Drive Replacement
Three words – Truong is amazing. He is the exact opposite of this day and age’s “Overpriced and Poor Service” mentality. My 5 year old MacBook Pro was on it’s way out due to a failing hard drive and I wanted it replaced and formatted as it was since I didn’t want to start from scratch by having to reinstall everything – or worse yet purchase a new computer. Finding someone that will even touch a Macintosh outside of an Apple Store is close to impossible – if not very out of the way, inconvenient and expensive. Truong picked up and delivered at my convenience and the small amount I paid for that extra service truly made me smile. I have a brand new Mac with double the RAM (which I found out was upgradable – thank you, Truong!)
My husband’s Dell needs some attention and we’ll be asking Truong back very soon to install some new hardware on-site. I would definitely recommend Truong to anyone needing any type of computer repair, diagnostic analysis or upgrade.
My husband’s Dell needs some attention and we’ll be asking Truong back very soon to install some new hardware on-site. I would definitely recommend Truong to anyone needing any type of computer repair, diagnostic analysis or upgrade.
Jennifer in Blaine, MN
The IT Sage - Mac Repair Services
5
2010-06-28T20:50:34-05:00
Jennifer in Blaine, MN
https://www.theitsage.com/testimonials/macbook-pro-hard-drive-replacement-blaine-mn/
MacBook Pro 13″ Coffee Spill Repair
I recently spilled coffee on my Macbook Pro and then did everything wrong (turned it on again, tipped it over, blew a fan in it, etc.) The Apple store geniuses (sic) told me it would be at least a $750 repair if it could be repaired. They pressured me to buy a new one.
I looked online and found the ITSage and brought it out to him. He was honest about the chances of success (50%) but he worked his magic and now I have a totally clean and well-working laptop again. Even better he gave me other tips about getting the speed up. And his fee was incredibly reasonable.
He is going to be my go-to guy for mac repair for the rest of my life!
I looked online and found the ITSage and brought it out to him. He was honest about the chances of success (50%) but he worked his magic and now I have a totally clean and well-working laptop again. Even better he gave me other tips about getting the speed up. And his fee was incredibly reasonable.
He is going to be my go-to guy for mac repair for the rest of my life!
Miriam in Crystal, MN
The IT Sage - Mac Repair Services
5
2014-07-15T22:29:13-05:00
Miriam in Crystal, MN
https://www.theitsage.com/testimonials/macbook-pro-13-inch-coffee-spill-repair-crystal-mn/
MacBook Hard Drive Crash Data Recovery
My hard drive crashed right before a class that was based on all of my work prior. I would have been S.O.L. if all of my papers, etc. were lost. I called the IT Sage after a panic attack and reading his yelp reviews and he did not disappoint. Fast, friendly, and super affordable! Thank you so much!
Chantal in St. Paul, MN
The IT Sage - Mac Repair Services
5
2015-06-16T11:49:37-05:00
Chantal in St. Paul, MN
https://www.theitsage.com/testimonials/macbook-hard-drive-crash-data-recovery-st-paul-mn/
MacBook Pro Top Case Replacement
My macbook pro had been beat up pretty badly. After going to Apple and being quoted over $500 I wasn't sure if I could afford to repair it.
After searching the internet I found Truong, who not only helped me find the same replacement parts at a much lower cost, but also worked with me around my busy schedule. He made the repairs (new keyboard, optical drive and other updates) in less than 3 hours, and for less than half the cost of what apple quoted me.
All in all Truong does great work, and I couldn't recommend him highly enough. I will definitely be sure to reach out to him with any computer problems that mar arise in the future.
Thanks Truong, my laptop is like new again!
After searching the internet I found Truong, who not only helped me find the same replacement parts at a much lower cost, but also worked with me around my busy schedule. He made the repairs (new keyboard, optical drive and other updates) in less than 3 hours, and for less than half the cost of what apple quoted me.
All in all Truong does great work, and I couldn't recommend him highly enough. I will definitely be sure to reach out to him with any computer problems that mar arise in the future.
Thanks Truong, my laptop is like new again!
Will in Oakdale, MN
The IT Sage - Mac Repair Services
5
2010-07-19T20:52:39-05:00
Will in Oakdale, MN
https://www.theitsage.com/testimonials/macbook-pro-top-case-replacement-oakdale-mn/
2011 MacBook Pro GPU Reflow Rework
Truong is a diamond in the rough, as we used to say. A pro at his work who comes to you and also enjoys the extra time taken to explain problems & solutions.
For someone who doesn't seem to be in a hurry and has time to swap a story or two, he is also very fast once the problem is known. The diagnosis for both our MacBook Pros was hard drive and disc-drive upgrades, accomplished basically overnight at his place except for one disc-drive that was replaced on our dining room table so we could see the process. He also thoroughly cleaned both machines when apart and was happy to lend advice on all questions. We thought the cost was more than reasonable.
We are certainly glad to recommend Truong highly to anyone.
For someone who doesn't seem to be in a hurry and has time to swap a story or two, he is also very fast once the problem is known. The diagnosis for both our MacBook Pros was hard drive and disc-drive upgrades, accomplished basically overnight at his place except for one disc-drive that was replaced on our dining room table so we could see the process. He also thoroughly cleaned both machines when apart and was happy to lend advice on all questions. We thought the cost was more than reasonable.
We are certainly glad to recommend Truong highly to anyone.
Brian in Falcon Heights, MN
The IT Sage - Mac Repair Services
5
2014-07-23T22:30:51-05:00
Brian in Falcon Heights, MN
https://www.theitsage.com/testimonials/2011-macbook-pro-gpu-reflow-rework-falcon-heights-mn/
Swollen Battery, Trackpad Issue Fix MacBook Pro
Truong did a great job!
He fixed my 2009 Macbook Pro in just a few days, and it's now functioning as well as it did when I first got it. I am really happy with his work, and I'm thrilled I don't have to buy a new computer when my old one works just fine!
I'm a big fan of keeping electronics as long as possible, but I also need them to function well. Truong knew exactly what to do to make my Mac work again. Who knew a swollen battery is what caused my track pad to not work?! Thanks!
He fixed my 2009 Macbook Pro in just a few days, and it's now functioning as well as it did when I first got it. I am really happy with his work, and I'm thrilled I don't have to buy a new computer when my old one works just fine!
I'm a big fan of keeping electronics as long as possible, but I also need them to function well. Truong knew exactly what to do to make my Mac work again. Who knew a swollen battery is what caused my track pad to not work?! Thanks!
Lauren S. in Twin Cities, MN
The IT Sage - Mac Repair Services
5
2015-07-15T15:13:13-05:00
Lauren S. in Twin Cities, MN
https://www.theitsage.com/testimonials/swollen-battery-trackpad-issue-fix-macbook-pro-twin-cities-mn/
MacBook Pro Black Screen Issue
A friend was visiting from another country, and his Mac didn't start up -- just a black screen. I called a couple big shops in Minneapolis, and they charged a (big) flat fee before even determining the cause, then would charge a flat fee no matter what the fix (they wouldn't quote me an hourly rate). This was a Sunday, and they couldn't even look at the Mac until Wed., soon before my friend had to leave the country. I called Truong and left a message. He not only called back on Sun., but said he could take a look. He offered to come to my home, but I felt the least I could do on a Sun. was take the Mac to him. I asked if he wanted us to leave it with him, but he said he'd check it then if we had the time.
Truong immediately honed in on a couple possibilities, and fixed the issue in a matter of minutes. He also had some memory cards, which he offered at a very reasonable price, and installed them, fixing the issue and doubling the memory. He also fixed a couple annoying app issues. He charged us for 1/2 hr., which was less than the time we were actually there. I have total confidence in his expertise (worked with IT guys in Silicon Valley for 25 yrs), and he's completely honest, honorable, and kind. Thanks, Truong, for a very positive experience and outcome! You're the best!
Truong immediately honed in on a couple possibilities, and fixed the issue in a matter of minutes. He also had some memory cards, which he offered at a very reasonable price, and installed them, fixing the issue and doubling the memory. He also fixed a couple annoying app issues. He charged us for 1/2 hr., which was less than the time we were actually there. I have total confidence in his expertise (worked with IT guys in Silicon Valley for 25 yrs), and he's completely honest, honorable, and kind. Thanks, Truong, for a very positive experience and outcome! You're the best!
Mary in Edina, MN
The IT Sage - Mac Repair Services
5
2011-03-16T21:08:55-05:00
Mary in Edina, MN
https://www.theitsage.com/testimonials/macbook-pro-black-screen-issue-edina-mn/
iMac 27″ Video Connector Micro-soldering
I came across a major issue, when I was replacing my hard drive on my iMac, in the process I messed up a component on my logic board which makes the display work. Apple and other people were going to charge $600+ to replace and fix it.
I did some of my own research in trying to find people to fix it and how to repair the problem for cheaper instead of replacing. I finally found a solution which required some micro soldering. But I did not want to attempt another repair after the first fiasco. I called Truong and he was happy to do it. He is prompt, and quite through. He was great and saved a ton of money.
These days it is hard to find people that want to do any actual repairs to save money and they want to go straight to replacing (most expensive option).
I did some of my own research in trying to find people to fix it and how to repair the problem for cheaper instead of replacing. I finally found a solution which required some micro soldering. But I did not want to attempt another repair after the first fiasco. I called Truong and he was happy to do it. He is prompt, and quite through. He was great and saved a ton of money.
These days it is hard to find people that want to do any actual repairs to save money and they want to go straight to replacing (most expensive option).
Srihari in New Hope, MN
The IT Sage - Mac Repair Services
5
2014-08-17T22:32:00-05:00
Srihari in New Hope, MN
https://www.theitsage.com/testimonials/imac-27-inch-video-connector-micro-soldering-new-hope-mn/
MacBook Pro Crashed Hard Drive Recovery
Truong does great work, does it quickly, does it over the weekend if needed, does it pleasantly. And he does more than he is asked to do at no extra price.
Oh, and his prices are very reasonable. He really provides remarkable service and I would recommend him without a second's hesitation. I crashed the hard drive on an older Mac and he took it on Saturday morning and finished it by that afternoon, restoration and all.
I was so impressed I brought him mw wife's Mac when I picked up mine to be updated.
Oh, and his prices are very reasonable. He really provides remarkable service and I would recommend him without a second's hesitation. I crashed the hard drive on an older Mac and he took it on Saturday morning and finished it by that afternoon, restoration and all.
I was so impressed I brought him mw wife's Mac when I picked up mine to be updated.
Denis H. in Minneapolis, MN
The IT Sage - Mac Repair Services
5
2015-08-16T11:57:39-05:00
Denis H. in Minneapolis, MN
https://www.theitsage.com/testimonials/macbook-pro-crashed-hard-drive-recovery-minneapolis-mn/
MacBook Keyboard Replacement
Trustworthy, and knowledgeable at a fair price... I don't have much to say, except that I'm another happy customer! I was most impressed by Truong's accessibility. I work a couple part time jobs and go to school, so its difficult for me to fit everyone else's 9 to 5 schedule into mine. Being able to call in the late evening put my anxious mind at ease.
I just dropped my MacBook off with him. Truong was great at keeping me up to date, via the phone, each step of the way. I had lots of questions (not knowing much about computers) and he was patient with me. Once the main problem was solved, I asked if he could replace the keyboard on the laptop too; No problem! I had been without a working delete and return button for ages. He found a used one for me at a great price. What a deal! He'll be the first person I call if I have a computer problem again.
I just dropped my MacBook off with him. Truong was great at keeping me up to date, via the phone, each step of the way. I had lots of questions (not knowing much about computers) and he was patient with me. Once the main problem was solved, I asked if he could replace the keyboard on the laptop too; No problem! I had been without a working delete and return button for ages. He found a used one for me at a great price. What a deal! He'll be the first person I call if I have a computer problem again.
Jessica in Lake Elmo, MN
The IT Sage - Mac Repair Services
5
2012-07-06T21:10:20-05:00
Jessica in Lake Elmo, MN
https://www.theitsage.com/testimonials/macbook-keyboard-replacement-lake-elmo-mn/
iMac Booting Issue Free Diagnostics
Best customer service experience ever! I have an older Imac (2006) and within the last year it has completely died. Truong was able to identify the issue within a few hours of us dropping it off. After replacing the video card he monitored it and started to notice that there was more of a problem. He called to explain everything to me and we agreed it was time to lay the poor Imac to rest.
This was by far the best experience I have ever had with fixing computers. (I seriously have had bad luck with all of my computer purchases). I would recommend Truong to anyone and everyone. He is honest, upfront and gives excellent customer service. If I have any other issues with computers in the future I will be going to the IT sage for all my fixes.
This was by far the best experience I have ever had with fixing computers. (I seriously have had bad luck with all of my computer purchases). I would recommend Truong to anyone and everyone. He is honest, upfront and gives excellent customer service. If I have any other issues with computers in the future I will be going to the IT sage for all my fixes.
Jamie in Savage, MN
The IT Sage - Mac Repair Services
5
2014-08-27T22:33:46-05:00
Jamie in Savage, MN
https://www.theitsage.com/testimonials/imac-booting-issue-free-diagnostics-savage-mn/
SSD and RAM Upgrades for 17″ MacBook Pro
I usually don't write my experiences online, but I had to share my experience with Truong. One word. AMAZING!
I contacted him on a Friday night desperate for help with my MacBook Pro that is 5 years old. He responded the next morning and said he could meet with me that afternoon. After discussing my issues with it, he said it sounded like the hard drive. He was able to run a few tests and determined that was so.
He installed a new hard drive, updated my Mac to latest version and gave me more storage. He contacted me throughout the whole process and was super nice and friendly. The best part was that I could pick it up in less than a day and his prices were extremely reasonable! I cannot thank him enough for his amazing work and customer service. It now looks like I have a brand new, reliable computer! Thanks Truong!
I contacted him on a Friday night desperate for help with my MacBook Pro that is 5 years old. He responded the next morning and said he could meet with me that afternoon. After discussing my issues with it, he said it sounded like the hard drive. He was able to run a few tests and determined that was so.
He installed a new hard drive, updated my Mac to latest version and gave me more storage. He contacted me throughout the whole process and was super nice and friendly. The best part was that I could pick it up in less than a day and his prices were extremely reasonable! I cannot thank him enough for his amazing work and customer service. It now looks like I have a brand new, reliable computer! Thanks Truong!
Allison K. in Minneapolis, MN
The IT Sage - Mac Repair Services
5
2015-09-22T07:40:04-05:00
Allison K. in Minneapolis, MN
https://www.theitsage.com/testimonials/ssd-ram-upgrades-17-macbook-pro-minneapolis-mn/
MacBook Pro RAM Issue Repair
It's Thanksgiving and I have one more thing to be thankful for—a working (2006) Macbook Pro and discovery of a Mac technician who knows these machines at the level of the molecule.
I had taken it to the Apple Store and a couple of other shops and had quotes of $60 to $99 just to look at it—and up to $189 plus any parts if they could repair it (most didn't think it would be repairable).
Truong got right to work on it and would not have charged me at all if he could not fix it. He solved the mystery, it works fine and all for $80.00. Amazing.
I had taken it to the Apple Store and a couple of other shops and had quotes of $60 to $99 just to look at it—and up to $189 plus any parts if they could repair it (most didn't think it would be repairable).
Truong got right to work on it and would not have charged me at all if he could not fix it. He solved the mystery, it works fine and all for $80.00. Amazing.
Jim in New Brighton, MN
The IT Sage - Mac Repair Services
5
2012-11-28T21:15:17-06:00
Jim in New Brighton, MN
https://www.theitsage.com/testimonials/macbook-pro-ram-issue-repair-new-brighton-mn/
MacBook Air 13″ Data Transfer
I hired Truong to transfer two operating systems -- Mac OS and Windows 7 -- from one MacBook Air to another. Windows 7 was on a Bootcamp partition, and I wasn't confident that I'd be able to safely migrate the two OS's and various programs and applications associated with each to the new computer.
Truong came to my home and accomplished the task within a few hours. He was thoroughly professional and highly competent, and his rates were quite reasonable. I'd hire him again without hesitation.
Truong came to my home and accomplished the task within a few hours. He was thoroughly professional and highly competent, and his rates were quite reasonable. I'd hire him again without hesitation.
Tim in Fridley, MN
The IT Sage - Mac Repair Services
5
2014-11-10T22:37:47-06:00
Tim in Fridley, MN
https://www.theitsage.com/testimonials/macbook-air-13-inch-data-transfer-fridley-mn/
Display Hinges Replacement for MacBook Pro 13″
I didn't meet Truong himself but his service was excellent. He was quick to reply via email and set up a time to look at my Macbook with 24 hours.
The price and time for the repairs was completely reasonable and totally different and far less what the Apple Store told me. He even cleaned my Mac and fixed the rubber feet for free!
If you have a problem with an Apple computer that the Genius Bar wants to charge you to fix it, I seriously recommend coming to The IT Sage and getting a second opinion.
The price and time for the repairs was completely reasonable and totally different and far less what the Apple Store told me. He even cleaned my Mac and fixed the rubber feet for free!
If you have a problem with an Apple computer that the Genius Bar wants to charge you to fix it, I seriously recommend coming to The IT Sage and getting a second opinion.
Bridgit in Minneapolis, MN
The IT Sage - Mac Repair Services
5
2015-12-07T13:59:29-06:00
Bridgit in Minneapolis, MN
https://www.theitsage.com/testimonials/display-hinges-replacement-macbook-pro-13-minneapolis-mn/
Apple MacBook Pro Hard Drive Replacement
The hard drive in my MacBook Pro crashed for the second time in a year. The first time this happened, I went to two Apple stores (Rosedale AND MOA) and they basically told me that since I purchased my computer through MacMall, there was nothing they could do for me....even though my computer was still covered by Apple care. So I bought a hard drive on http://newegg.com and had it put in and spent too much time and money on the process. Come 10 months later (May 2013), the same thing happened again. I was determined to find a better way to solve this problem.
I browsed the internet and the second call I made was to Truong. He listened to me attentively when I explained to him what was going on with my computer and gave me very honest, simple advice. I also suggested to buy my new hard drive at Micro Center in SLP, which I had never been to before. I took my computer to Truong and the next day it was ready to go. He also cleaned the inside and out of my MacBook. This was such a stress free process compared to my last experience. I will be taking my computer, and referring everyone to Truong from here on out. His rate is affordable, even with his traveling fee, if you opt for him to come to you.
TRUONG THE IT SAGE IS THE MAN!!!
I browsed the internet and the second call I made was to Truong. He listened to me attentively when I explained to him what was going on with my computer and gave me very honest, simple advice. I also suggested to buy my new hard drive at Micro Center in SLP, which I had never been to before. I took my computer to Truong and the next day it was ready to go. He also cleaned the inside and out of my MacBook. This was such a stress free process compared to my last experience. I will be taking my computer, and referring everyone to Truong from here on out. His rate is affordable, even with his traveling fee, if you opt for him to come to you.
TRUONG THE IT SAGE IS THE MAN!!!
Liz in Golden Valley, MN
The IT Sage - Mac Repair Services
5
2013-06-08T22:05:15-05:00
Liz in Golden Valley, MN
https://www.theitsage.com/testimonials/apple-macbook-pro-hard-drive-replacement-golden-valley-mn/
MacBook Pro Data Retrieval Transfer
Black screen. You know the feeling! Who can you trust when your computer is laden with confidential information? An expert: Truong Nguyen.
Despite our backups, he assisted us to recover 2 files and gave us sound advice that the computer was past repair (desktop HP just over the 3 year ext warranty). Since our first repair transaction in the summer of 2014, he has aided us with our business computers as well. He's affordable, honest, and trustworthy. He has to be. We work with crime scene documentation. Not just anyone would do for the computer repairs needed. We highly recommend him! but don't want to share him. Hard drive crash? See Truong Nguyen. Problems with your Apple? See Truong Nguyen. Being able to rely on Truong Nguyen is one less headache for us. He's great to work with. Thank you again for all your help on numerous occasions and for our numerous documentation and training computers!
Despite our backups, he assisted us to recover 2 files and gave us sound advice that the computer was past repair (desktop HP just over the 3 year ext warranty). Since our first repair transaction in the summer of 2014, he has aided us with our business computers as well. He's affordable, honest, and trustworthy. He has to be. We work with crime scene documentation. Not just anyone would do for the computer repairs needed. We highly recommend him! but don't want to share him. Hard drive crash? See Truong Nguyen. Problems with your Apple? See Truong Nguyen. Being able to rely on Truong Nguyen is one less headache for us. He's great to work with. Thank you again for all your help on numerous occasions and for our numerous documentation and training computers!
Jeanette in Lino Lakes, MN
The IT Sage - Mac Repair Services
5
2014-11-27T22:39:11-06:00
Jeanette in Lino Lakes, MN
https://www.theitsage.com/testimonials/macbook-pro-data-retrieval-transfer-lino-lake-mn/
Hard Drive Replacement and Data Transfer for MacBook Pro 15″
My 5 year old MacBook Pro's hard drive died rather abruptly on a Thursday evening, and I had resigned myself to not getting anything solved until at least the middle of the next week.
When I contacted Truong on Friday morning, he offered to take it that evening, and I had it back with a completely new hard drive and all my data transferred by Sunday afternoon.
His prices are very reasonable, his work is outstanding, and I will certainly be contacting him again in the future for all our Apple products' needs.
When I contacted Truong on Friday morning, he offered to take it that evening, and I had it back with a completely new hard drive and all my data transferred by Sunday afternoon.
His prices are very reasonable, his work is outstanding, and I will certainly be contacting him again in the future for all our Apple products' needs.
Nicki in St. Paul, MN
The IT Sage - Mac Repair Services
5
2015-12-07T14:01:33-06:00
Nicki in St. Paul, MN
https://www.theitsage.com/testimonials/hard-drive-replacement-data-transfer-macbook-pro-15-st-paul-mn/
Mac Laptop Power Issues Repair
Computer problems and the time and expense of resolving them is something I have a very low tolerance for. Truong, your ability to quickly analyze and inexpensively repair our computers is greatly appreciated.
Your recent repair of my laptop that I plugged into a 240 volt outlet on our overseas trip is a case in point. The geek squad’s analysis fee was $75 and their repair estimate was $150 to $350. In one trip to our home you repaired the laptop for much less than what would have cost with the Geek Squad. Thank you!
Your recent repair of my laptop that I plugged into a 240 volt outlet on our overseas trip is a case in point. The geek squad’s analysis fee was $75 and their repair estimate was $150 to $350. In one trip to our home you repaired the laptop for much less than what would have cost with the Geek Squad. Thank you!
Joe in Burnsville, MN
The IT Sage - Mac Repair Services
5
2009-12-22T19:20:32-06:00
Joe in Burnsville, MN
https://www.theitsage.com/testimonials/mac-laptop-power-issues-repair-burnsville-mn/
Apple Airport Extreme and Express Network Setup
Our home network, which is quite complex, needed some connectivity work that was over my head. Truong, the IT Sage, arrived on time dressed neatly and was very courteous. Hi sEnglish is splendid and his demeanor is wonderful. He is a great guy. However, I hired him to work my network over and boy did he.
His understanding of the complexities of an advanced wireless network with many devices competing for airspace is thorough. He is very reasonably priced and I will not hesitate to make him my first call for my home or office next time. I highly recommend him.
His understanding of the complexities of an advanced wireless network with many devices competing for airspace is thorough. He is very reasonably priced and I will not hesitate to make him my first call for my home or office next time. I highly recommend him.
Scott in St. Louis Park, MN
The IT Sage - Mac Repair Services
5
2013-07-02T22:07:09-05:00
Scott in St. Louis Park, MN
https://www.theitsage.com/testimonials/apple-airport-extreme-express-network-setup-st-louis-park-mn/
MacBook 13″ OS X Tuneup
Honest, trustworthy and extremely knowledgeable... I use my macbook pro for work and I can not afford to be without it for a week or however long it would have taken Apple to look at it. So I tried Truong the IT Sage, and I was SO glad I did! It was a small-ish job so he was even able to get it done same day. He can help you with both hardware and software issues.
I had an issue on my mac related to the speed, which he solved for me plus he did extra little details like making a shortcut on the desktop to the app settings folder that I was looking for. He works fast, and his fees are incredibly reasonable. FYI he works out of his home, so that might throw you off at first, but he is super professional and it does not feel weird or unsafe at all. He called me periodically to update me on his progress so I never wondered what was up. Overall a great experience! It's hard to find really good computer people, especially for Mac. I will 100% use Truong again the next time I need mac service or repair. Thanks Truong!
I had an issue on my mac related to the speed, which he solved for me plus he did extra little details like making a shortcut on the desktop to the app settings folder that I was looking for. He works fast, and his fees are incredibly reasonable. FYI he works out of his home, so that might throw you off at first, but he is super professional and it does not feel weird or unsafe at all. He called me periodically to update me on his progress so I never wondered what was up. Overall a great experience! It's hard to find really good computer people, especially for Mac. I will 100% use Truong again the next time I need mac service or repair. Thanks Truong!
Barbara in Prior Lake, MN
The IT Sage - Mac Repair Services
5
2014-12-07T22:40:59-06:00
Barbara in Prior Lake, MN
https://www.theitsage.com/testimonials/macbook-13-inch-os-x-tuneup-prior-lake-mn/
15″ MacBook Pro Upgrades and Diagnostics
Truong was exactly what I was looking for in a repair service. I can't stress the service portion enough. He is fast and responsive with his communication, he provided me several options as to what he could provide for my Apple products, and he gave me upfront quotes for the job.
When bringing my Mac to Truong, he actually discovered a systemic issue with the product (sad day) but he provided me with options, and ultimately gave me the best solution to fit my needs.
I will be going back to Truong for future repairs & service based on the experience I had.
When bringing my Mac to Truong, he actually discovered a systemic issue with the product (sad day) but he provided me with options, and ultimately gave me the best solution to fit my needs.
I will be going back to Truong for future repairs & service based on the experience I had.
Anders R in Minneapolis, MN
The IT Sage - Mac Repair Services
5
2015-12-21T07:50:45-06:00
Anders R in Minneapolis, MN
https://www.theitsage.com/testimonials/15-macbook-pro-upgrades-diagnostics-minneapolis-mn/
Mac Virus and Malware Removal
My MacBook was in a horrible condition before I decided to give Truong The IT Sage a chance. I had spoken with several other computer repair businesses, and their estimate fee alone to diagnose the problem was outrageous. So I was pleasantly surprised by The IT Sage’s guarantee that if he couldn’t fix it, I wouldn’t have to pay. Luckily, he did fix it though – and at a fraction of the cost.
My computer was running Windows and had been infected with a virus and a lot of malware and spyware programs. I called him up and scheduled an appointment the same day (keep in mind I live about 50 minutes from the Twin Cities). Before I knew it, the two-month long nightmare of dealing with my computer had been solved. I really appreciated Truong’s friendliness and patience explaining what the problems were and what he did to fix them. My computer now runs faster than ever. I’d recommend The IT Sage to anyone who wants friendly, fast computer service!
My computer was running Windows and had been infected with a virus and a lot of malware and spyware programs. I called him up and scheduled an appointment the same day (keep in mind I live about 50 minutes from the Twin Cities). Before I knew it, the two-month long nightmare of dealing with my computer had been solved. I really appreciated Truong’s friendliness and patience explaining what the problems were and what he did to fix them. My computer now runs faster than ever. I’d recommend The IT Sage to anyone who wants friendly, fast computer service!
Jennifer in Northfield, MN
The IT Sage - Mac Repair Services
5
2013-10-25T19:36:20-05:00
Jennifer in Northfield, MN
https://www.theitsage.com/testimonials/mac-virus-malware-removal-northfield-mn/
MacBook Pro 17″ Keyboard Replacement
For any computer problems, Truong is awesome! I live in St. Paul, MN, and have used him through his website as the IT Sage (that's how I met him) six times over the last few years. Both my wife and I have Macintosh computers and we work for ourselves at home, and when problems come up, especially for configuration (which has to be done physically here, where we are, with all out equipment here), Truong will literally come to our home and fix up the problem.
Over the years, we've now got Macbooks, a Time Capsule (which backs up storage, and also is used as a router), and we each have iPhones. It's funny, big computer and tech companies seem to assume that if you are buying their products, you are automatically an expert on all things IT related, so suddenly, I not only need to run my business, I need to be able to repair and configure all the computer-related issues? Email, printer, fax, scanning, wireless, hooking up to the television, now our phones...life is getting more complicated (while it's supposed to be getting simpler!) Basically, life is getting simpler with this stuff, but when it breaks, suddenly it's WAY more complicated. Truong is able to come over, sometimes even the same-day, and he ALWAYS fixes the problem - and at a very reasonable rate! He's even cheaper if you can bring your computer to him, and man, every time he comes over, I pick his brain with a bunch of other questions I always have. A+ work!!!
Over the years, we've now got Macbooks, a Time Capsule (which backs up storage, and also is used as a router), and we each have iPhones. It's funny, big computer and tech companies seem to assume that if you are buying their products, you are automatically an expert on all things IT related, so suddenly, I not only need to run my business, I need to be able to repair and configure all the computer-related issues? Email, printer, fax, scanning, wireless, hooking up to the television, now our phones...life is getting more complicated (while it's supposed to be getting simpler!) Basically, life is getting simpler with this stuff, but when it breaks, suddenly it's WAY more complicated. Truong is able to come over, sometimes even the same-day, and he ALWAYS fixes the problem - and at a very reasonable rate! He's even cheaper if you can bring your computer to him, and man, every time he comes over, I pick his brain with a bunch of other questions I always have. A+ work!!!
Tomkin in Saint Paul, MN
The IT Sage - Mac Repair Services
5
2013-05-17T22:09:14-05:00
Tomkin in Saint Paul, MN
https://www.theitsage.com/testimonials/macbook-pro-17-inch-keyboard-replacement-st-paul-mn/
Apple Mac Pro Graphic Card Replacement
My primary work Mac went down leaving me in a dire situation, as being unavailable for my clients for even one day is a really big deal. After a day of exploring my options, I was looking at some major fallout, which really didn't concern anyone who I presented with my situation. Through a referral I found Truong, who was able to address my problems that same day, discuss the possible scenarios involved, and give me peace of mind that there was someone willing to take quick action to help me.
I dropped off my MacPro, we discussed all of the symptoms, and I was on my way. This was late Thursday afternoon. By Friday night I was up and running with a new graphics card installed, a cleaned up Mac, and some helpful information regarding a memory upgrade and general upkeep. It was truly amazing what Truong was able to do for me and my business. I couldn't be more grateful for his service, knowledge, and attitude.
I dropped off my MacPro, we discussed all of the symptoms, and I was on my way. This was late Thursday afternoon. By Friday night I was up and running with a new graphics card installed, a cleaned up Mac, and some helpful information regarding a memory upgrade and general upkeep. It was truly amazing what Truong was able to do for me and my business. I couldn't be more grateful for his service, knowledge, and attitude.
Tom in Minnetonka, MN
The IT Sage - Mac Repair Services
5
2014-12-09T22:42:29-06:00
Tom in Minnetonka, MN
https://www.theitsage.com/testimonials/apple-mac-pro-graphic-card-replacement-minnetonka-mn/
Swollen MacBook Pro Battery Replacement
Truong is great to work with. He diagnosed my "struggling" hard drive and swollen battery very quickly. When I got my Macbook back it had an issue where it would get very slow once on battery power. Had to take it back to him, but within a day and at no extra charge he now has it working great!
He's very quick to respond to emails and very friendly to deal with.
He's very quick to respond to emails and very friendly to deal with.
Jake S. in Minneapolis, MN
The IT Sage - Mac Repair Services
5
2015-12-31T07:52:21-06:00
Jake S. in Minneapolis, MN
https://www.theitsage.com/testimonials/swollen-macbook-pro-battery-replacement-minneapolis-mn/
5
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The IT Sage - Mac Repair Services